Terms & Conditions

Bookings and reservations: Bookings and reservations made in advance are subject to availability of vehicles. In the event that we are unable to fulfill your reservation, affected guest(s) will be rescheduled to another departure time at no extra cost.

Pick- Up Service: Our pick-up service is a safe point to point travel service for light travellers. Please note that a no-show without prior reschedule would render ticket void. Guests with luggage exceeding a small box (30”x22”x15) will be required to way bill the luggage through the company’s courier service. Guest are entitled to a 5 minutes delay at their pick-up point, after which the driver is obliged to continue with the journey as scheduled and that ticket would be counted as a no-show.

Refund Policy: Navaland Travel has a no refund policy for all tickets duly purchased from any of her sales channels.

Smoking while on board our vehicle is prohibited.

Price Changes: The company reserves the right to review and modify its prices as prevalent economic situation warrants, without prior notice to guests.

Animals & Pets: For health and safety reasons, Navaland Travel has a no pet on board policy. Please note that boarding our vehicles with pets can lead to ticket cancellation.

Sale of tickets: Navaland Travel tickets are not transferable and cannot be resold to anyone else.

Departure time: While we will do all within our control to ensure we comply with communicated departure times, in cases where unforeseen circumstances occur, please note that we are at liberty to alter the departure time without prior notice or compensation. This may have an effect on seat selection and vehicle type

Ticket validity: Unused tickets are valid for a period of one month (30 days) from the date of purchase. All unused tickets will become invalid once the validity period is exceeded.

Lost/Forgotten items: Guests are advised to monitor their luggage/items while onboard our vehicles as Navaland Travel will not be liable for lost, forgotten or stolen luggage. Found but unclaimed items will be kept for a maximum of 30 days before it is disposed of. Perishable items however, will be discarded the same day if unclaimed, to prevent contamination.

In-transit breakdown: As a company, we recognise the importance of preventive maintenance and we practice it thoroughly to reduce and possibly eliminate in-transit breakdowns. However, in the event that it does happen, guests are advised to contact us via our WhatsApp Bot or call the emergency phone line. For swift action, our rapid response unit are also strategically located to provide a replacement vehicle within the shortest possible time. In situations where an alternative vehicle is provided by Navaland Travel to complete the trip, please note that tickets cannot be reused.

Failed Transaction/Debits Without Value Reflecting: Guests are advised to contact their banks should they require a refund due to double debits, debits on card transactions or USSD payments without value using our online booking platform. Refund request originating from bank transfers can be processed by sending an email to support@booking.navalandtravel.com. Upon confirmation on receipt of funds, the account number provided by the guest will be credit with refund value within seven (7) to ten (10) working days.