Frequently Asked Questions

What is online booking?

Online booking is a convenient way of booking your trips over the internet. Using Navaland Travel online services you can request a particular seat & pay online by your credit or debit card using our secure server.

Please contact our Online booking support on our support email address on the contact page

It is displayed on the notification sent to the email you registered with after your booking has been made. It is an alpha-numeric code.

Once you have confirmed your trip, personal and payment details, deductions will be made from your account and a summary of this information will be displayed along with your booking reference. SMS / email notifications stating it as a SUCCESSFUL TRANSACTION will also be sent to the email address/mobile number provided by you during the booking process. The booking reference indicates that your reservation has been confirmed.

Please contact our Online booking support on our support email address on the contact page

Kindly contact our online booking support on 0704 237 0786 or any of our customer care lines and emails as listed on the Navaland Travel website for assistance.

If you make a reservation online, you will receive an email communicating details of your trip.

Yes, You do not need to pay or provide your card details to check availability and fares. We only require your payment details if you choose to complete a booking.

MasterCard, Visa, Verve cards, USSD, Bank Transfer are acceptable means of payment on our online platform and POS machines installed in our vehicles. We are working towards adding more payment options to our online platform.

We have a no refund policy. All payments are final. However, the tickets are valid for a thirty day period from date of purchase.

All payments are to be made online as we are strictly a point to point service delivery company.

It is your responsibility to monitor your items when travelling with our vehicles . However, we will assist in trying to locate the items left behind in the vehicle if we are contacted immediately.

Guests are entitled to one medium sized luggage. Should luggage exceed the acceptable limit, you may be required to pay for an additional seat(s) to comfortably accommodate the baggage or send the excess luggage via our sister company This is critical to maintain the service, safety and standards of Navaland Travel & Tours Limited
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